Get In Touch

We're here to help

Our support team responds to every message — typically within 1 business day (Monday–Friday).

How to reach us

Email is the best way to contact us: support@mycotestkit.com

We respond to all inquiries Monday through Friday. Messages sent over the weekend are answered on Monday morning.

Before you reach out

Most questions are answered on our FAQ page, including questions about results delivery, shipping, sample collection, and returns. It's the fastest way to get an answer.

Common questions

Where are my results? Results are delivered by email to the address you used at checkout. Check your spam folder if you don't see them. Results are available same day the lab receives your samples (before 2 PM on a business day).

Did the lab receive my samples? Once your FedEx shipment is delivered, the lab processes your samples and sends results by the end of the business day. You can track your FedEx shipment using the tracking number on your label.

I need to test more areas. Additional sample kits are available in the Additional Samples section of our store.