MycoTest Return and Refund Policy

Last updated: August 29, 2026

At MycoTest, we want our return and refund process to be clear and straightforward while protecting the safety and integrity of our environmental testing products.

Return eligibility

Unopened and unused products

Unused and unopened test kits may be returned for a refund if all of the following conditions are met:

• The complete return is delivered to MycoTest within 30 days of the original purchase date.

• The product remains unopened, unused, and in its original condition.

• All contents, components, instructions, and original packaging included with the order are returned.

• The return was authorized by MycoTest before it was shipped.

A return being shipped within 30 days is not sufficient. The complete return must be delivered to MycoTest within the 30-day return period to qualify.

Defective, damaged, or incorrect products

If you receive a defective product, an item damaged during shipping, or an item different from what you ordered, please contact us promptly. After reviewing the issue, MycoTest may provide an appropriate replacement or refund of the product purchase price and any original shipping charge paid to MycoTest. The customer remains responsible for the cost of returning the product.

We may request photographs of the product, packaging, shipping label, or damage before approving the request. Customers are responsible for purchasing and paying for return shipping in all cases. MycoTest does not provide prepaid return labels.

Non-returnable and non-refundable items

The following are not eligible for return or refund, except where required by law:

• Products that have been opened, used, altered, contaminated, damaged after delivery, or are missing contents or components.

• Products delivered to MycoTest more than 30 days after the original purchase date.

• Samples that have been collected, packaged, mailed, delivered to a laboratory, accepted for analysis, or analyzed.

• Laboratory analysis that has begun or been completed.

• Consulting, protocol-writing, or other professional services that have already been performed.

• Unauthorized returns or products sent to an address other than the return address provided by MycoTest.

Environmental testing products may contain consumable, sterile, calibrated, or contamination-sensitive components. For product-integrity and quality-control reasons, opened or used products cannot be restocked or resold.

How to request and complete a return

1. Contact MycoTest

Email support@mycotestkit.com with:

• Your order number.

• The reason for the return.

• Photographs of any defect, damage, incorrect item, or shipping issue, when applicable.

2. Obtain return authorization

If the return is eligible, we will provide the correct return address and shipping instructions. Do not send a return before receiving authorization.

The complete return must be delivered to MycoTest within 30 days of the original purchase date. A return authorization does not extend this 30-day period.

3. Return every required item

Return all contents of the package to the address provided in the return authorization. Products must be securely packaged to prevent damage in transit. Missing, used, opened, or damaged components may make the return ineligible or reduce the refund to the extent permitted by law.

4. Purchase and track the return shipment

You are responsible for purchasing and paying for your own return-shipping label for every return, including returns involving an allegedly defective, damaged, or incorrect product. MycoTest does not provide prepaid return labels or reimburse return-shipping costs unless MycoTest expressly agrees otherwise in writing.

We strongly recommend using a trackable shipping service. Once the package has shipped, email the tracking number to support@mycotestkit.com. Please email us again after tracking shows the package was delivered so we can promptly locate the return, verify receipt, and begin processing it.

MycoTest is not responsible for a return that is lost, delayed, damaged, misdirected, or delivered after the return deadline. You remain responsible for ensuring that the return is delivered to the correct address on time.

Original and return shipping charges

Customer-paid shipping

Original shipping charges are non-refundable unless the return is required because of a confirmed defect, shipping damage, incorrect item, or other error by MycoTest.

Customers are responsible for return-shipping costs for every return. MycoTest does not provide prepaid return labels.

Orders that received free shipping

An order may receive free ground shipping because it met MycoTest’s $85 free-shipping minimum or because the customer used a free-shipping promotional code. Although no outbound shipping charge appears on such an order, MycoTest still incurs the cost of shipping the order.

If an order that received free shipping is returned in full for reasons other than a confirmed defect, shipping damage, incorrect item, or error by MycoTest, the standard MycoTest Ground shipping charge of $8.90 will be deducted from the refund.

This $8.90 deduction is separate from the cost of mailing the return to MycoTest. The customer is responsible for purchasing the return label and for the cost of the return shipment.

Inspection and refund processing

After the return is delivered, MycoTest will inspect the product and verify that it satisfies this policy. Approved refunds or replacements are generally processed within 1–2 business days after we receive and inspect the return.

Approved refunds are issued to the original payment method. After MycoTest issues the refund, it may take approximately 5–10 business days to appear in your account, depending on your bank, card issuer, or payment provider.

The refund amount may be reduced by:

• Non-refundable original shipping charges.

• The $8.90 MycoTest Ground shipping deduction applicable to qualifying free-shipping orders returned in full.

• The value of missing, opened, used, or damaged items, when permitted by law.

• Any other deduction expressly disclosed and permitted by this policy or applicable law.

MycoTest will not issue a refund for an unauthorized return or a return that does not meet the eligibility requirements above.

Proof of purchase

Please include the original receipt, order confirmation, or other proof of purchase with the return. We may be unable to identify or process a return without the applicable order number and return authorization.

Changes to this policy

MycoTest may update this policy from time to time by posting a revised version and updating the “Last updated” date. Changes will apply prospectively and will not reduce return rights that applied to an order when it was placed, except where permitted by law.

Contact us

For return or refund assistance, contact:

MycoTest
Email: support@mycotestkit.com
Phone: +1 561-235-0796